UNHCR – The UN Refugee Agency.

Background

UNHCR provides vital assistance to refugees and displaced people.

Acceptance locations and access to phone lines and the internet, as well as catering for multiple languages and enquiries, were challenges in developing the UNHCR solution.

Solution

EML was the sole financial services provider on the UNHCR Framework Agreement, providing flexible, agile, supportive and responsive delivery to assist with humanitarian aid disbursement.

EML delivered a barcode scanning solution for rapid activation of funds to those in need, increasing the speed of aid deployment securely and efficiently.

Outcome

• A faster and more secure way for UNHCR to deploy funds to those in need.
• Greater oversight and control of disbursement, with traceability of beneficiaries, an audit trail and confirmation of their receipt of aid.
• Payments for multiple services available through a single login, providing better control and visibility.
• Multilingual support.