UK Local Authorities​

Background

Seeking a user friendly, self-driven solution to allow their service users the opportunity to self-manage and personalise their support.​

Visibility of cardholders spend and transactions were required for auditing, plus a report suite to allow for detailed analysis. It was also desirable to better regulate suspicious activities to safeguard Council funds.​

Solution

• Payments for multiple services through a single login within their existing infrastructure, with minimal implementation costs.
• System users can access the functions they need with minimal training, ensuring efficiency.
• The ability to block MCC codes, with real-time blocking capabilities, safeguards Council funds.
• A cardholder portal allows self-management of direct payments.

Outcome

• Increased uptake of personalised, self-managed direct payments, with increased volume managed at existing staffing levels.
• Improved internal operational efficiency and lower fund delivery costs through standardised payment schedules.
• Increased volumes of surplus funds identified and reclaimed for return to the department budget.
• Cardholders given greater independence, reducing Council admin requirements.