VALUE ADDED SERVICES

Launch faster.
Run smarter.

Add the payments expertise you need to get your program live, keep it moving and scale with confidence.

EML team planning together at a whiteboard

A payments program needs more than just technology

Our experienced payments team will work with you to design and fully manage a program to suit your needs. As a certified issuer, processor and program manager, EML Payments can provide a full service to free up your time to focus on your customers’ experience and growth.

We have teams around the globe, operating in 27 countries, with offices in Australia, Europe, the United Kingdom and North America. Wherever you are, our teams are there for you.

Go to market

Bring delivery, schemes and partners together around a clear path to launch.

Reduce complexity

Use EML expertise to reduce the specialist operational work your team needs to own and manage.

Scale with confidence

Add on demand features, services and expertise to drive business growth.

We support you from pilot to production

Choose the support you need at each stage of your program.

Day 1

Get live with confidence

From initial setup to production, we coordinate the people, partners and processes a launch needs.

Schemes and sponsorship

Support across scheme requirements, program setup and sponsorship.

Ecosystem partners

Coordinate the specialist providers and partners your program depends on.

Implementation

Structured support across configuration, integration, testing and launch.

Migration

Move existing programs, cards and customers through a managed transition.

Day 2

Keep everything moving

The support doesn’t have to stop once you’re live. Extend your team with specialist support across the ongoing operation of your program.

Financial crime

Specialist support across risk, compliance, fraud and transaction monitoring.

Contact centre

Give cardholders access to dedicated support when they need it.

Managed program operations

Take day to day operational work off your team with experienced payments specialists.

Data on demand

Access reporting, analysis and data services beyond your standard program reporting.

Trusted by leading brands, employers, governments and program partners.

“EML feels like an extension of our own team. Their people are knowledgeable, responsive, and genuinely invested in helping us succeed.”

Catrine Joseph-Christensen
Customer Success Manager
Paygoo

“We have partnered with EML for quite an extensive time now and over the years it has been great to see the development, approach to innovation and a redirect and focus on customer experience. What stands out most is how they listen – when we've raised concerns, they've taken them on board, addressed them properly, and often turned them into genuine strengths of the service. They're also good at bringing new ideas to the table to keep improving what they offer, which makes them a partner we can actually build with rather than just a provider.”

James Gozzo
CEO
Eziway

“The team has helped to streamline our gift card program from card design to customer experience.”

Anna Reis
Guest Services Manager
Bellevue Collection

“EML always aim to deliver in a space that is highly regulated and very challenging to operate.”

Fredrik Sørmo
CPO and Co-founder
Glede

“The collaboration between MPMS and EML has been characterised by innovation, mutual growth, and a shared commitment to delivering exceptional prepaid programs to clients and customers across Australia and New Zealand.”

Lisa McGoldrick
VP Product Management
MPMS

“EML Payments has been a critical partner in enabling our CherryPay Mastercard program. Their expertise, reliability, and seamless infrastructure have allowed us to bring a flexible and scalable payment solution to market with confidence. The team is responsive, commercially minded, and deeply understands the payments landscape, making them an invaluable extension of our business.”

Mandy Green Makryllos
Co-Founder and Executive Director
Cherryhub

More expertise behind your program

Tap into specialist teams across the operational areas that keep a payment program thriving.

Program management

Keep the program on track.

Work with experienced program and account teams who understand your requirements and coordinate priorities, delivery and ongoing operations.

Treasury and funding

Keep money where it needs to be.

Get specialist support across program funding, treasury processes, safeguarding and cash flow requirements.

Card and scheme operations

Take care of the card lifecycle.

Support card production, scheme and wallet processes, card lifecycle management and the operational work behind issuance.

EML team together in the office
Risk and fraud operations

Stay ahead of program risk.

Add specialist monitoring and operational support to identify suspicious activity, manage fraud and protect program performance.

Training and support

Give your team backup.

Get hands on training, troubleshooting and operational support from people who understand the program behind the payment.

Data and insights

Turn program data into answers.

Access the reporting, analysis and specialist data support you need to understand activity and make better operational decisions.

A flexible support model allows you to use our experts where it counts

You don’t need to hand over everything. Choose the support that complements your team and operating model.

Self-managed

Your team runs it

Your team owns program operations. EML provides the platform and agreed support.

Co-managed

We run it together

You retain program ownership and the customer relationship. We take on selected specialist functions.

Fully managed

We take on more

EML manages agreed program operations with defined responsibilities, governance and service measures.

Ready to master your payments program?

Whether you're launching, modernising or scaling, an EML specialist will map the right platform, operating model and next steps to get you there. Let's talk.