REPORTS TO: Director of Client Implementations

STATUS: Full-time employee

The Manager of Commercial Payments is responsible for leading and providing oversight of the Commercial Payments team. They will directly manage a team consisting of Commercial Payment Managers and Coordinators. They will drive and grow existing buyer and partner relationships, both directly and with oversight to the Commercial Payments Team members. The Manager of Commercial Payments will lead process improvement efforts for the team and in support of the Commercial Payments business. They will spearhead continued partner and buyer conversations regarding new supplier enrollment and identifying growth opportunities within our existing client base. 

Educational and Experience Requirements:

•    Bachelor’s Degree
•    5+ Years’ Experience Required
•    Knowledge of prepaid, payments or financial services industry preferred


•    Team orientation
•    Curiosity and Assertiveness
•    Self-direction and strong sense of ownership
•    High level of urgency
•    Commitment to winning
•    Agent of change
•    Customer Focus
•    Flexibility
•    Multi-tasking
•    Sense of Humor
•    Pride in work and accomplishments
•    Belief in personal and team accountability
•    Attention to detail
•    Humility
•    Self-awareness


•    Oversee launched commercial payments programs
•    Own relationships with EML strategic partners and establish higher level relationships with buyers after initial program launch
•    Develop and maintain a deep understanding of customers’ business drivers and goals, and steer program activities to align with those initiatives
•    Drive continuous enrollment for active programs by reassessing supplier lists and executing additional campaigns
•    Act as a trusted advisor, thought leader, and subject matter expert to customers and partners, both internally and externally
•    Take a leadership role in advising customers with respect to commercial payment programs following initial program launch
•    Establish best practices and process improvement opportunities for commercial payments team
•    Implement new buyers in ongoing partner relationships; including new buyer set up and campaign organization
•    Report monthly on commercial payments business
•    Make decisions regarding supplier direction and feedback
•    Ensure payments are processed timely and efficiently by suppliers
•    Provide supplier support
•    Make outbound calls for supplier enrollment  
•    Troubleshoot partner, buyer and supplier issues as needed for successful program operation 


•    Proven leadership abilities and strategic thinking
•    Strong analytical and problem solving skills
•    Strong employee and client focus
•    Translates strategic direction and client needs into team vision and deliverables
•    Ability to effectively prioritize and execute tasks in time-sensitive situations
•    Excellent organizational skills
•    Strong presentation skills
•    Ability to develop and manage a high performance team focused on accountability and meeting and exceeding expectations
•    Build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to internal and external customers, collaborate with others, solve problems creatively and demonstrate high integrity
•    Present a professional image to employees, outside clients, suppliers, and partners

Essential functions require sitting approximately 90 percent of time, with balance of time spent traveling to various locations within the office building, climbing stairs, stooping, reaching, bending, and lifting and carrying objects weighing up to 50 pounds.  Must be able to answer telephones and meet with employees and others who have business with EML. Must be able to read a variety of printed or handwritten material including statements, reports, and/or forms. Must be able to operate office equipment including a computer, adding machine and copier. Must be able to hear and speak clearly and distinctly to provide information in person or on the telephone.