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If getting new customers is an obvious win for your business, keeping the customers you already have is a no-brainer. Losing customers – customer churn or customer attrition – is a huge problem for many businesses. It can slash revenues in the blink of an eye and, even worse, damage a business’ reputation making it […]
Bigger isn’t better when it comes to a supplier base. That’s the conclusion businesses are coming to. More businesses are rationalising and consolidating their supplier base to gain a competitive advantage through reduced costs, more collaborative supplier relationships and less risk of supply chain disruption. These are some of the reasons that top-performing procurement organizations […]
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